# Empathise

Get to know your user group.

# Summary

In this phase, empathy and understanding for people and their experiences are established. This is accomplished, for example, with interviews and/or observations. The aim is to determine the as-is state as accurately as possible, with the mode being divergent and gathering as much information as possible.

Empathise phase

# Result

A deep understanding of the needs and goals of the user group.

# Questions to be answered in this phase

  • How is it now?
  • What are the problems, needs and goals of the users?